Our offices are open from 9am to 5pm, Monday to Friday. This schedule applies to all our employees, including the maintenance team. We have a 24-hour service line to deal with any emergencies that may arise.
Tenants are responsible for replacing light bulbs and batteries in their homes. When you hear a beep from a smoke detector, the battery needs changing. You are responsible for maintaining a working smoke detector at all times (see Section B of your lease)! Cities can fine tenants for failing to maintain their smoke detectors.
If a tenant has forgotten his keys or is locked out of his home, he should contact a local locksmith. Opening costs must be paid by the tenant.
If you have lost your key, please submit a request in your mobile application. Charges may apply.
Our residents have access to a mobile application with a service request system. All requests must be submitted via this mobile application, adding photos or videos and a detailed description of the request. It's simple and easy to submit any type of request, whatever the level or urgency.
As soon as a request is submitted, our team is informed. Our team reviews all requests and prioritizes them according to urgency and team availability.
All requests submitted that are special requests or the result of negligent behavior will be billed to tenants at the rate of $89 per hour per employee + GST/QST.
See the FAQ section of your mobile application for the complete procedure. Please remember that this process may take some time, and that communication with our staff should always be polite and respectful.
In the case of a lease transfer, the outgoing tenant transfers all his rights and obligations under the lease to the incoming tenant. The tenant must keep a copy and proof of receipt of the notice given to the landlord under article 1870 of the Civil Code of Québec. The landlord must inform the tenant of his decision within 15 days of receiving the notice.
Assigning a lease relieves the former tenant of his obligations.
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